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These terms and conditions apply to all orders made through skatepro.com.au
Prices and taxes
Your order total does not include GST and potential customs duties. You'll be responsible for paying these fees to the shipping provider upon delivery. Customs Duty and Taxes
Delivery
We offer delivery with: UPS and FedEx
Delivery time depends on the selected delivery method and product availability. The estimated delivery time will be shown when you choose a delivery option.
All orders are shipped from one of our warehouses in Europe.
If the goods were damaged during delivery, contact us as soon as possible: email@skatepro.com.au. Please attach some pictures where you can clearly see the damage.
Payments
You can pay with:
- ApplePay
- Credit card / debit card
- Google Pay
- PayPal
The amount will be deducted from your card when the order is shipped. If you use a debit card, the amount will be reserved in your account according to the terms applicable to your card until we either accept or decline the payment.
If you choose a payment method that offers deferred payment or payment in installments, the money will be deducted in accordance with the applicable terms of the chosen payment method.
Return policy
SkatePro offers you the option to return goods for up to 365 days after receipt.
Condition of Returned Goods
As a customer, you have the right to examine the product as you would in a physical store without affecting your right to cancel the purchase. You will be responsible for any decrease in the product’s value due to your inspection, and you are not allowed to use the product outdoors.
You must return the item in its original packaging. The packaging may be opened, but not destroyed. If the packaging is missing or damaged, this may constitute a deterioration of value for which you will be held responsible.
The item must be securely wrapped when you return it. You are responsible for the condition of the package/goods until we receive them. We advise you to save the postal receipt and track and trace number.
Exceptions to the right of withdrawal
There is no right of withdrawal when purchasing:
- Products that are manufactured or customized according to your specific wishes or have been given a clear personal touch.
- Product services such as the assembly of scooters or sharpening of skates that have been delivered ready for use, if you have agreed to the service being started at the time of purchase, and that your right of withdrawal is thus lost.
How to Invoke Your Right of Withdrawal
Items can be returned in the following ways:
- Use our online return system (recommended)
- Use the standard return form at the bottom of this page
- Visit our store
We recommend using our online return system as this is the easiest method. Here you get the option to use our return shipping service.
Regardless of the return shipping method, it is your responsibility to ensure that the item is returned to us in the same condition as you received it.
Return address: SkatePro ApS, Omega 6, DK-8382 Hinnerup
The package must be sent directly to this address. Packages delivered to parcel shops will not be picked up.
Return costs
If you withdraw from a purchase, you are responsible for the return shipping costs.
Refunds
We will refund your purchase through the same payment method you used when placing your order, unless we have made a specific agreement to do anything else.
If you paid with gift cards, the amount will be refunded to a new gift card. If you have partially paid with gift cards, the part paid with the gift card will be refunded to a new gift card, while the remaining amount will be returned to the payment method you used.
We will issue the refund within 14 days of receiving either the returned goods or proof that the goods have been sent. We may withhold the payment until we have received the returned goods or until you have provided proof that the goods have been returned. This depends on whichever happens first.
If you regret your purchase, you must notify us within 14 days and return the goods within a further 14 days for a full refund, including shipping. However, the following exceptions apply:
- We will only return delivery cost equal to the cheapest delivery method. Any additional delivery cost from selecting another delivery method will not be refunded.
- We will not refund delivery in cases where you have ordered multiple products and only regret part of your purchase
Claims
If you wish to claim a product, we recommend contacting SkatePro before returning the product - in many cases we will be able to find a solution where you do not have to send the product back to us.
If you discover damages to the product that appear to have happened during shipment, please contact us as soon as possible, as freight companies usually only offer a 5-day warranty. Remember to enclose photos that clearly show the damage to both the package and the goods.
What is a valid claim?
You have the right to claim reimbursement in cases where you have received a product that was broken or defective. You can claim a refund if the product has a material or manufacturing defect or if you have been misinformed about the product.
Examples of claims that will be rejected include, but are not limited to:
- Damage due to normal wear and tear
- Damage resulting from improper or inappropriate use of the product
- Damage due to your modifications not intended by the manufacturer
- Damage resulting from the product not being maintained in accordance with the manufacturer's user manual
SkatePro does not offer any independent warranty. Complaints that fall within the scope of a warranty provided by the manufacturer can only be made to the manufacturer that has provided the warranty.
Deadlines
You have the right to complain about defects in a product up to 24 months after receiving it. If you discover a defect, you must contact us within a reasonable time. If you contact us within 2 months of discovering the defect, your complaint is timely as long as it is within the 24 months period.
How to make a claim
We must examine the product in order to assess whether the claim is justified.
We recommend that you start by contacting us at email@skatepro.com.au. Please include pictures and a detailed description of the problem, where you also explain how the problem occurred.
If your complaint is justified, this means that you can either get the product repaired, exchanged, a refund or a price reduction, depending on the specific situation.
Please note that
- We only cover shipping costs if the claim is approved.
- If you arrange the return yourself, we ask you to save the tracking number and receipt. We cover an amount corresponding to reasonable shipping costs.
If we need to examine the item, please send it to: SkatePro ApS, Omega 6, DK-8382 Hinnerup
Gift cards
Gift cards are valid for 3 years from issuance. Any unused balance will be added to your SkatePro credit for future use. An unused balance can be claimed up to 1 year after expiration.
Complaints
If you wish to complain about your purchase, please contact us at email@skatepro.com.au or 03 7044 6569
Contact us
If you have any questions regarding our terms and conditions, or if you have any other questions regarding SkatePro, please feel free to contact us:
SkatePro
Omega 6
DK-8382 Hinnerup
Denmark
email@skatepro.com.au
03 7044 6569
Danish Tax-ID: DK28853866
